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LogMeIn Baby! February 2, 2008

Posted by Mike in Business, Freebies, Online Service, Reviews, Technology.
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Who do you call for tech support?

To paraphrase the Beatles, we all get by with a little help from our friends.

For most of us, that’s quite true when it comes to computer problems and questions. Most of us don’t like to pay for it unless its absolutely necessary. Parents may get their tech-savvy kids to fix things. Girlfriends may call boyfriends or vice versa. Friends call in favors.

That’s great if your tech superhero lives nearby. What if they’re across town or across the country? Maybe you’re on a trip and want to retrieve some information on your home computer. Or, perhaps you want that tech superhero living in New York to be able to help you in California.

Just logmein, baby.

Logmein.com is a free web based service that allows a person to remotely access a computer over the Internet. Its like flying them across the country and having them sit right next to you to see the same screen at the same time. You no longer have to write down cryptic error messages or struggle to follow over-the-phone instructions from your tech superhero.

The basic premise is much the same as Microsoft Remote Desktop or PC Anywhere software. You can connect to a PC to view screen activity, retrieve a file or help a person. However, in my opinion, LogMeIn is much easier for the basic computer user to setup and use.

For instance, just the other day I was working in an office and had my laptop directly wired to a Comcast cable Internet modem. My colleague used my LogMeIn.com account to connect to my laptop to check the settings on the modem.

In my situation, I setup a free LogMeIn.com account and then shared my username and password with my colleague. The computer that will be accessed using the service needs to have free LogMeIn software downloaded and installed or else remote access isn’t possible.

The free account has limited features, but it works fine if you just need remote access. It’s quick and easy to setup and use. I created my account in less than 5 minutes. There are five different LogMeIn plans, each with different features and pricing. The LogMeIn IT Reach plan has the most whistles and bells.

Of course, there’s one problem your tech superhero can’t resolve using LogMeIn.com: a loss of Internet connectivity.

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